FAQs document shredder
If a paper jam occurred, the cutting unit reverses for a few seconds and pushes the paper out. If needed, the paper can be reversed even further by pressing the "R key". If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.