FAQs document shredder
Please empty the cut paper container. If the display remains lit, please clean the fill level sensor, which is at the bottom of the cutting head. This is to be cleaned with a dry brush or soft cloth. If the LED still does not go out, please contact our customer service.
If there is a paper jam, the display in the control panel lights up and the machine is automatically set to reverse. This pushes the paper back and the paper jam is removed. If the paper is not pushed out far enough automatically, press and hold the "REV" key to remove it. If this does not remove the paper jam, please contact our customer service.
The cutting unit should be oiled if cutting performance decreases, a sound develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the blade shafts. Then, press the "R" key to reverse the cutting unit until all paper residues are released. The oiling of cutting units with strip cut improves the cutting performance and avoids squeaking noises resulting from jammed paper residues.
Try to soften the cutting unit with plenty of oil. Please make sure that there is some paper in the collecting container to avoid unnecessary soiling. Once the blockage has been softened a bit, try to push it downwards using a thin piece of cardboard. If this does not remove the jam, please contact our customer service.
The light barrier in the insertion slot is defective. Please contact our customer service.
This problem can arise if the engine was overloaded. In this case, please let the document shredder cool down for about 30 minutes before restarting it. If this does not solve the problem, please contact our customer service.
This indicates a defective controller. Please contact our customer service.
The light barrier is interrupted. It can be cleaned with compressed air. Please note that you need to clean the sender and the receiver. If the fault cannot be remedied, please also check the light barrier of the CD feed slot in the same way. If this does not solve the problem, please contact our customer service.
Please contact our customer service.