FAQs document shredder
Try to soften the cutting unit with plenty of oil. Please make sure that there is some paper in the collecting container to avoid unnecessary soiling. Once the blockage has been softened a bit, try to push it downwards using a thin piece of cardboard. If this does not remove the jam, please contact our customer service.
The light barrier is interrupted. It can be cleaned with compressed air. Please make sure that you clean both the sender and the receiver; sender is in the paper feed slot and the receiver in the CD feed slot. If this does not remove the fault, please contact our customer service.
The light barrier in the insertion slot is defective. Please contact our customer service.
Please check that the upper part is seated correctly. A "click" should be heard when placing it. This noise is caused by a small plastic nose which is on the inside of the viewing window (on the collecting container). If this plastic nose is broken or bent, the contact switch on the top part cannot be pressed properly and the power connection is not enabled. If there is no viewing window, please contact our customer service.
Please check if you have inserted more than 10 sheets of 80g paper at the same time. Reverse the blockage by setting the sliding switch to "Rev". If the jam cannot be removed, please contact our customer service.
Please contact our customer service.