FAQs document shredder

8
The machine is clogged and so does not work any more.

Try to soften the cutting unit with plenty of oil. Please make sure that there is some paper in the collecting container to avoid unnecessary soiling. Once the blockage has been softened a bit, try to push it downwards using a thin piece of cardboard. If this does not remove the jam, please contact our customer service.

The machine does not switch off after shredding.

The light barrier is interrupted. It can be cleaned with compressed air. Please make sure that you clean both the sender and the receiver; sender is in the paper feed slot and the receiver in the CD feed slot. If this does not remove the fault, please contact our customer service.

The machine is still only running in reverse.
The machine does not receive any electricity; LEDs do not light up in "Auto" or "REV" mode.

Please check that the upper part is seated correctly. A "click" should be heard when placing it. This noise is caused by a small plastic nose which is on the inside of the viewing window (on the collecting container). If this plastic nose is broken or bent, the contact switch on the top part cannot be pressed properly and the power connection is not enabled. If there is no viewing window, please contact our customer service.

The machine displays "Overload" and the red LED lights up.

Please check if you have inserted more than 10 sheets of 80g paper at the same time. Reverse the blockage by setting the sliding switch to "Rev". If the jam cannot be removed, please contact our customer service.

The CD cutting unit is no longer working.

Please check if the insertion slot is clogged. If this is not the case, please contact our customer service.

The machine is running but it is not drawing anything in. / The machine "rattles".