FAQs document shredder

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The cutting performance of the file shredder is decreasing and an increasing noise is developing.

The cutting unit should be oiled if cutting performance decreases, a noise develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the blade shafts. Then, press the back arrow key to reverse the cutting unit until all paper residues are released. The oiling of cutting units with strip cut improves the cutting performance and avoids squeaking noises resulting from jammed paper residues.

The document shredder shreds less sheets than indicated.

Please take into account that the cutting capacity specified on the machine is for paper weighing 80g. The cause might also be that the cutting unit is not running smoothly. In this case, please oil the cutting rollers using our special cutting block oil, let it settle a bit and then run the document shredder backwards to obtain optimum distribution of the special oil. In some cases, the fault could also be based on a drop in voltage during shredding. If possible, plug the machine into a different socket.

The shredder does not draw in any paper, even though the engine is running.

First, check if the feeding slot above the cutting unit is clogged or blocked. The fault is remedied when the paper is removed.
However, if the fault is accompanied by an unusual noise, broken gear wheels could be the cause. If there are no unusual noises, the cutting rollers might be worn. In such cases, please contact our customer service.

A paper jam occurred during shredding.

If a paper jam occurred, pressing the back arrow key can reverse the paper. If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.

The engine of the document shredder hums but the machine does not switch on.
The document shredder does not start.

If the engine is overheated, you should let the machine cool down for 30 minutes and then try again. Also check for correct positioning of the cut paper container in the floor unit. The rocker switch must be "Arrow up". If the machine does not start after checking this step, please contact our customer service.

The document shredder only runs backwards and not forwards.

Please first check if the light barrier in the paper feed is dusty. This can be cleaned with compressed air or a soft cloth. This error may also indicate a defect in the controller or the light barrier. There might also be a defect on the rocker switch for setting "forward/backward". Please contact our customer service.

The document shredder does not turn off; it runs in "continuous mode".

Please first check if the light barrier on the paper insertion slot is dusty. This is located exactly in the middle of the insertion slot and can be cleaned using a dry brush or with a soft cloth. If you notice that the cutting unit is stiff, oil the cutting shafts and then restart the machine. If the error cannot be solved by the described procedure, please contact our customer service.

The document shredder displays "Paper jam" (with particle cut) after switching it on.

The light barrier is possibly dusty. This is located in the middle of the paper insertion slot and can be cleaned using a dry brush or with a soft cloth. It is also possible that the sender and receiver of the light barrier are not exactly opposite each other. If the error cannot be solved by the described procedure, please contact our customer service.

The paper is drawn in and immediately reversed.

It should first be ensured that the cutting unit is not blocked and that it runs smoothly. First try to oil the cutting shafts with special cutting block oil and then run it backwards. If the paper is to be reversed, however, the rotary sensor could be defective. Please contact our customer service.

The red LED "Cut paper container full" lights up; the document shredder switches off.

Please empty the cut paper container as soon as it is full since the cutting unit could become faulty if there is too much pressure. If the LED is still lit after emptying, the bag full flap, which is at the bottom of the cutting unit, could be blocked. This can be loosened by hand with the machine switched off; it points vertically downwards in the starting position. If these steps also lead to no solution, please contact our customer service.

The red LED "Front door or hopper flap on top of the machine open" lights up; the machine does not run or it switches off during operation.

Please check that the front door on the floor unit, as well as the hopper flap on top of the machine, are closed. The collecting frame for the cut paper could be in the wrong position in the floor unit, whereby the front doors cannot be properly closed. If the door or hopper flap was opened during the shredding process, the document shredder needs to be restarted after closing the door/hopper flap using the green power button. If this does not remove the error message, please contact our customer service.