FAQs document shredder

The machine is still only running in reverse.

Please check that the paper detector in the insertion slot functions properly and is not dusty. If this is jammed, you can try to loosen it by hand. If this does not remove the error, please contact our customer service.

The machine runs neither forwards or backwards.

There is a contact problem. Please check that the collecting container is inserted correctly. If this has been inserted correctly, this indicates a defective quick break switch. In this case, please contact our customer service.