FAQs document shredder
HSM SECURIO C14
HSM SECURIO C16
HSM SECURIO C18
HSM SECURIO B22
HSM SECURIO B24
HSM SECURIO B26
HSM SECURIO B32
HSM SECURIO B34
HSM SECURIO B35
HSM SECURIO P36i
HSM SECURIO P40i
HSM SECURIO P44i
HSM SECURIO AF150
HSM SECURIO AF300
HSM SECURIO AF500
HSM Pure 120
HSM Pure 220
HSM Pure 320
HSM Pure 420
HSM Pure 530
HSM Pure 630
HSM Pure 740
HSM Pure 830
HSM shredstar S5
HSM shredstar S10
HSM shredstar X5
HSM shredstar X6pro
HSM shredstar X8
HSM shredstar X10
HSM shredstar X13
HSM shredstar X15
HSM Multishred
HSM Classic 70.2
HSM Classic 80.2
HSM Classic 90.2
HSM Classic 102.2
HSM Classic 104.3
HSM Classic 105.3
HSM Classic 108.2
HSM Classic 125.2
HSM Classic 225.2
HSM Classic 386.2
HSM Classic 390.3
HSM Classic 411.2
HSM Classic 412.2
HSM Classic 450.2
The machine is still only running in reverse.
Please check that the paper detector in the insertion slot functions properly and is not dusty. If this is jammed, you can try to loosen it by hand. If this does not remove the error, please contact our customer service.
The machine runs neither forwards or backwards.
There is a contact problem. Please check that the collecting container is inserted correctly. If this has been inserted correctly, this indicates a defective quick break switch. In this case, please contact our customer service.
I have a different problem with my machine.
Please contact our customer service.