FAQs document shredder

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The display "Cutting unit blocked" is flashing.

An error occurs during paper shredding. Please remove the paper from the cutting unit - also by using the "R" if necessary. If the error cannot be solved by the described procedure, please contact our customer service.

A paper jam occurred during shredding. The display element "Cutting unit blocked" lights up.

If a paper jam occurred, the cutting unit reverses for a few seconds and pushes the paper out. If needed, the paper can be reversed even further by pressing the "R key". If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.

The display "Container open/safety element pressed" is lit.

Please check that the cut paper container is inserted properly in the floor unit. Make sure that the safety element is not pressed. If the LED is still lighting up, please contact our customer service.

The display "Container full" lights up.

Please empty the cut paper container. If the LED does not go out after emptying the container, the "Bag full flap" could be hanging. This black flap is located below the cutting unit; in its starting position, it points downwards. Try to loosen this flap by hand. If this does not remove the error, please contact our customer service.

The display "Cutting unit blocked" lights up; the machine was overloaded.

Please let the machine cool down for about 20 minutes before restarting it. If this does not remove the error, please contact our customer service.

The machine hums as soon as paper is inserted; the paper is not drawn in, but only runs backwards.

This indicates a defective capacitor. Please contact our customer service.

The machine starts but no paper was inserted.

Please check if the light barrier in the insertion shaft is dusty. You can clean this using a dry brush or with compressed air. If the error cannot be solved by the described procedure, please contact our customer service.

The machine does not start when paper is fed in.

The machine switches off when pressure is applied to the safety element. Please first check that the upper part is properly seated on the collecting container.  The machine should then work again. If the error cannot be solved by the described procedure, please contact our customer service.

The document shredder only runs backwards and not forwards.

This indicates a defect in the controller or the light barrier. Please contact our customer service.

The paper is briefly drawn in and immediately reversed.

This indicates a defective rotary sensor. Please contact our customer service.

The paper shredder does not draw in any paper even though the engine is running (also: The engine "rattles").

First, check if the feeding slot above the cutting unit is clogged. The fault is remedied when the paper is removed. However, if the fault is accompanied by an unusual noise, broken gear wheels could be the cause. If there are no unusual noises, the cutting rollers might be worn. Please contact us in both cases. Please contact our customer service.

The paper shredder does not turn on and the green LED "Ready for operation" does not light up.

Please check that the power supply is properly connected and that the power switch is at "i". If the machine can still not be switched on, please contact our customer service.

The document shredder does not turn off; it runs in "continuous mode".

Please check if the light barrier in the insertion shaft is dusty. This can be cleaned using a dry brush or with compressed air. If the error cannot be solved by the described procedure, please contact our customer service.

The display "Ready for operation" briefly flashes at regular intervals.

The machine was not used for 2 minutes. It is in automatic standby mode. The machine starts automatically as soon as paper is inserted. If this display remains, please contact our customer service.

The cutting performance of the file shredder is decreasing and an increasing noise is developing.

The cutting unit should be oiled if cutting performance decreases, a sound develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the blade shafts. Then, press the "R" key to reverse the cutting unit until all paper residues are released. The oiling of cutting units with strip cut improves the cutting performance and avoids squeaking noises resulting from jammed paper residues.

I have a different problem with my machine.

Please contact our customer service.