FAQs document shredder

HSM SECURIO C14 HSM SECURIO C16 HSM SECURIO C18 HSM SECURIO B22 HSM SECURIO B24 HSM SECURIO B26 HSM SECURIO B32 HSM SECURIO B34 HSM SECURIO B35 HSM SECURIO P36i HSM SECURIO P40i HSM SECURIO P44i HSM SECURIO AF150 / AF300 HSM SECURIO AF350 HSM SECURIO AF500 HSM Pure 120 HSM Pure 220 HSM Pure 320 HSM Pure 420 HSM Pure 530 HSM Pure 630 HSM Pure 740 HSM Pure 830 HSM shredstar S5 HSM shredstar S10 HSM shredstar X5 HSM shredstar X6pro HSM shredstar X8 HSM shredstar X10 HSM shredstar X12pro HSM shredstar X13 HSM shredstar X15 HSM Multishred HSM Classic 70.2 HSM Classic 80.2 HSM Classic 90.2 HSM Classic 102.2 HSM Classic 104.3 HSM Classic 105.3 HSM Classic 108.2 HSM Classic 125.2 HSM Classic 225.2 HSM Classic 386.2 HSM Classic 390.3 HSM Classic 411.2 HSM Classic 412.2 HSM Classic 450.2
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The machine is not receiving any electricity.

Please check that the upper part is correctly placed on the collecting container. The switch on the back of the machine must be set to "I". If the machine still does not work, please contact our customer service.

The shredder does not draw in any paper, even though the engine is running.

First, check if the feeding slot above the cutting unit is clogged or blocked. The fault is remedied when the paper is removed. However, if the fault is accompanied by an unusual noise, broken gear wheels could be the cause. If there are no unusual noises, the cutting rollers might be worn. In such cases, please contact our customer service.

The machine does not start when paper is fed in.

The machine switches off when pressure is applied to the safety element. Please first check that the upper part is properly seated on the collecting container. If the machine is overloaded, allow it to cool down for about 15-20 minutes. The machine should then work again. If the error can not be solved by the described procedure, please contact our customer service.

A paper jam occurred during shredding.

If a paper jam occurs, the machine stops. The paper can be reversed by pressing the "R" key. If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.

The cutting performance of the file shredder is decreasing and an increasing noise is developing.

The cutting unit should be oiled if cutting performance decreases, a sound develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the blade shafts. Then, press the "R" key to reverse the cutting unit until all paper residues are released. The oiling of cutting units with strip cut improves the cutting performance and avoids squeaking noises resulting from jammed paper residues.

I have a different problem with my machine.

Please contact our customer service.