FAQs document shredder

HSM SECURIO C14 HSM SECURIO C16 HSM SECURIO C18 HSM SECURIO B22 HSM SECURIO B24 HSM SECURIO B26 HSM SECURIO B32 HSM SECURIO B34 HSM SECURIO B35 HSM SECURIO P36i HSM SECURIO P40i HSM SECURIO P44i HSM SECURIO AF150 / AF300 HSM SECURIO AF350 HSM SECURIO AF500 HSM Pure 120 HSM Pure 220 HSM Pure 320 HSM Pure 420 HSM Pure 530 HSM Pure 630 HSM Pure 740 HSM Pure 830 HSM shredstar S5 HSM shredstar S10 HSM shredstar X5 HSM shredstar X6pro HSM shredstar X8 HSM shredstar X10 HSM shredstar X12pro HSM shredstar X13 HSM shredstar X15 HSM Multishred HSM Classic 70.2 HSM Classic 80.2 HSM Classic 90.2 HSM Classic 102.2 HSM Classic 104.3 HSM Classic 105.3 HSM Classic 108.2 HSM Classic 125.2 HSM Classic 225.2 HSM Classic 386.2 HSM Classic 390.3 HSM Classic 411.2 HSM Classic 412.2 HSM Classic 450.2
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The PaperControl (optional) display lights up.

Green: The paper stack can be shredded.
Yellow: The paper volume is in the upper performance range of the machine. Reduce the number of sheets to preserve the machine and prevent a paper jam.
Red: The number of sheets is more than the maximum cutting capacity of the machine. Prevent blocking the cutting unit by reducing the amount of paper.

The document shredder does not run; the LED "Cutting unit blocked" lights up.

The machine was overloaded. Please let the document shredder cool down for about 20 minutes. If the LED is still lighting up, please contact our customer service.

The machine does not start when paper is fed in.

Please first check that the LED "Ready for operation" is lit. If the LED lights up and no other error message is displayed, this indicates a defective light barrier. The machine could maybe still be started in continuous operation; to do so, please press the "Ready for operation" key for about 4 seconds. Please contact our customer service.

The machine starts but no paper was inserted.

Please check if the light barrier in the insertion shaft is dusty. You can clean this using a soft cloth, a dry brush or with compressed air. If the error cannot be solved by the described procedure, please contact our customer service.

The document shredder does not run; the LED "Container open" lights up.

Please first check that the door of the floor unit closes properly, otherwise the contact will not switch. Please also check that the frame for the collecting bags is properly inserted; it might be necessary to change the position of the frame. If the error cannot be solved by the described procedure, please contact our customer service.

The document shredder does not turn off; it runs in "continuous mode".

Please check if the light barrier in the insertion shaft is dusty. This can be cleaned using a soft cloth, a dry brush or with compressed air. If the error cannot be solved by the described procedure, please contact our customer service.

The document shredder only runs backwards and not forwards.

This indicates a defect in the controller or the light barrier. Please contact our customer service.

The paper is briefly drawn in and immediately reversed.

This indicates a defective rotary sensor. Please contact our customer service.

The display "Ready for operation" briefly flashes at regular intervals.

The machine was not used for 2 minutes. It is in automatic standby mode. The machine starts automatically as soon as paper is inserted. If this display remains, please contact our customer service.

A paper jam occurred during shredding. The display element "Cutting unit blocked" lights up.

If a paper jam occurred, the cutting unit reverses for a few seconds and pushes the paper out. If necessary, the paper can be reversed by pressing the "R" key. If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.

The paper shredder does not draw in any paper even though the engine is running (also: The engine "rattles").

First, check if the feeding slot above the cutting unit is clogged. The fault is remedied when the paper is removed. However, if the fault is accompanied by an unusual noise, broken gear wheels could be the cause. If there are no unusual noises, the cutting rollers might be worn. Please contact us in both cases. Please contact our customer service.

The machine hums as soon as paper is inserted; the paper is not drawn in. The document shredder only runs backwards.

This indicates a defective capacitor. Please contact our customer service.

The paper shredder does not turn on and the green LED "Ready for operation" does not light up.

Please check that the power supply is properly connected and that the power switch is at "i". If the machine can still not be switched on, please contact our customer service.

The display "Container full" lights up.

Please empty the collecting container. If this display continues to appear after the empty collecting container was used again, the bag-full flap at the bottom of the cutting unit could be hanging. This points vertically downwards in the starting position; it can be loosened by hand. If the fault still persists, please contact our customer service.

The cutting performance of the file shredder is decreasing and an increasing noise is developing.

The cutting unit should be oiled if cutting performance decreases (with particle cut), a noise develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the cutting rollers. Then, press the "R" key to reverse the cutting unit until all paper residues are released. The oiling of cutting units with strip cut improves the cutting performance and avoids squeaking noises resulting from jammed paper residues.