FAQs document shredder

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Top 5 questions

A paper jam occurred during shredding.

If a paper jam occurred, pressing the "R" key can reverse the paper. If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.

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The device does not start when paper is fed into it.

First check if the message "System not ready" on the display has disappeared. The message should disappear about 10 seconds after the device has been turned on. If the message remains in the display and no other error messages are shown, please contact our customer service.

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I have a different problem with my machine.
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The machine does not start when paper is fed in.

Please check that the safety element on the insertion slot is engaged. The machine switches off when pressure is applied to the safety element. Press the safety element downwards until it engages. If the safety element is engaged, please check that the upper part is properly seated on the collecting container. If the machine is overloaded, allow it to cool down for about 30 minutes. The machine should then work again. If the error cannot be solved by the described procedure, please contact our customer service.

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When turning on, the device shows "Paper jam" although no paper was fed in.

Turn off the device at the power switch. Please check if the light barrier in the paper feed is soiled, damaged or broken. You can clean this using a soft cloth, a dry brush or with compressed air.  If the error cannot be rectified by this, please contact our customer service.

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New questions

Despite the paper being fed in, the shredder does not work, the display shows the message "Light barrier soiled".

Turn off the device at the power switch. Please check if the light barrier in the insert shaft has dust on it. You can clean this using a soft cloth, a dry brush or with compressed air. If possible, also clean the light barrier of the CD slot (optional) with compressed air. If the error cannot be rectified by this, please contact our customer service.

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The device does not start when paper is fed into it.

First check if the message "System not ready" on the display has disappeared. The message should disappear about 10 seconds after the device has been turned on. If the message remains in the display and no other error messages are shown, please contact our customer service.

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The device starts, although no paper has been fed in.

First check if the message "Light barrier soiled" on the display has disappeared. Turn off the device at the power switch. If the message "Light barrier soiled" lights up again on the display, check if the light barrier in the insert shaft is blocked by dust. You can clean this using a soft cloth, a dry brush or with compressed air. Please also clean the light barrier of the CD slot (optional). If the error cannot be rectified, please contact our customer service.

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As soon as paper is fed in, the device displays the message "Paper jam" (for devices with separate CD cutting unit).

This error indicates that the cutting unit stops immediately when paper or a CD is fed in, because there is already material in the feed slot. Please check if the light barriers are already blocked by material. If this does not rectify the error or if it is not possible to clean the light barrier, please contact our customer service.

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When turning on, the device shows "Paper jam" although no paper was fed in.

Turn off the device at the power switch. Please check if the light barrier in the paper feed is soiled, damaged or broken. You can clean this using a soft cloth, a dry brush or with compressed air.  If the error cannot be rectified by this, please contact our customer service.

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