FAQs document shredder
Please check that the front door on the floor unit, as well as the hopper flap on top of the machine, are closed. The collecting frame for the cut paper could be in the wrong position in the floor unit, whereby the front doors cannot be properly closed. If the door or hopper flap was opened during the shredding process, the document shredder needs to be restarted after closing the door/hopper flap using the green power button. If this does not remove the error message, please contact our customer service.