FAQs document shredder

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A paper jam occurred during shredding.

If a paper jam occurred, pressing the "R" key can reverse the paper. If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.

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