FAQs document shredder
If a paper jam occurred, the cutting unit will reverse for a few seconds and push out the paper. If necessary, the paper can be reversed by pressing on the "R" bar in the display. If this does not clear the paper jam, soften the jam with a generous amount of special oil for cutting blocks for about 60 minutes. Thereafter, you can push the paper down using a soft cardboard. Please make sure that your device is switched on when pushing the paper through, the motor will support in clearing the blockage. If this approach does not clear the paper jam, please contact our customer service.