FAQs document shredder
If a paper jam occurred, the machine automatically reverses for about 2 seconds. If the paper is too deep or is not fully pushed out, the reverse key on the black rocker switch can also be pressed briefly. If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.