FAQs document shredder

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The engine is running continuously but does not draw in any paper from the autofeed cartridge.

There is probably a paper jam in the autofeed cartridge. Please remove the blockage and also the paper clips and staples from the paper. Please remember that the autofeed cartridge may only shred non-stapled and non-creased paper. It may also be that too much paper was placed in the autofeed cartridge. Check that the machine draws in the paper when a lower amount is inserted. If the document shredder also does not draw in any individual sheets over the autofeed cartridge, you can start the document shredder in continuous mode by pressing the "Ready for operation" key for 4 seconds. Please then check if the feeder roller of the autofeed cartridge turns and whether this can be stopped using fingers. If it does not turn or cannot be stopped using fingers, the feeder unit needs to be replaced. In this case, please contact our customer service.

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